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Project · Ombudsman for Children and the Ombudswoman of Croatia
Case management system for ombudsman offices
Case database, records register and the entire office workflow in one custom application, used by two independent institutions.
01
Challenge
Ombudsman offices receive a large number of complaints and cases. Each must be properly received and registered, assigned to the person handling it, tracked through every step and deadline, and finally archived, with full traceability of who did what and when.
They needed a system in which the whole path of a case, from receipt to archive, is in one place, and where the records register is produced by the work itself rather than kept as a separate ledger.
02
What we did
We built a custom application covering the office's entire operation: receipt and registration, the case database, assignment and status tracking, deadlines, documents and reports.
The same solution, adapted to each institution, is used by the Ombudsman for Children and the Ombudswoman of Croatia. Alongside the application we maintain the IT systems and networks of both offices and built their websites.
03
Result
The entire operation of the offices runs through the application: every case has a clear history, the records register is always up to date, and reports are produced from data that already exists.
Two institutions work on the same proven system, and we also look after the infrastructure it runs on.
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